COVID19: CHANGES TO OUR OPERATIONS

We Are Still here to Assist

Yes we are still here, but operating a bit differently to when you last saw us.

As we are all aware the world of travel has changed and we are part of that change. We are no longer located at our office in Malvern, Melbourne.  All staff work from home-based offices and this will continue for the foreseeable future.

We have had a busy year, organising so many refunds for individuals and our groups. This has turned out better than we all imagined back in March.

Our phone number,  +61 (03) 9500-0444 still operates and forwards to one of the staff mobile phones. Our postal address is now a P.O. Box. The best method for initial contact is by email as all staff are on greatly reduced working hours.

Our immediate action, taken to leave our physical office and obtain release from phone/internet contracts, thus reducing operating costs, will ensure we are ready to operate again as the world opens up when it is safe to do so.

We are not  JUST a special interest tour operator, but can also act as a normal travel agent, so if you have any travel requirements we can assist you.

For the latest travel news please visit our blog at TRAVELCENTRE

Comments from Clients we have helped through covid:

Firstly, yes it was such great news indeed to hear that our group members had received travel insurance payouts for the last remaining finances of the tour that had not been recovered! They have been very happy with the outcome based on the feedback that I have received so far, and we are more than delighted that we managed to save the members from a significant financial loss.

I would like to send you a big THANK YOU for all your amazing help, guidance and expert advice along the way throughout this challenging journey. We wouldn’t have been able to pull it off without you and for that we are incredibly grateful!

I do look forward to when I can once again team-up with Jas and Liz to begin planning our next tour. Giuseppe, it has been a pleasure once again, and I really can’t thank you enough for your professionalism, support and collaboration throughout the year. I couldn’t appreciate it more! I hope you manage to have some well-earned and deserved rest over the summer. Wishing you and your beautiful family a very Merry Christmas and a Safe and Happy New Year!

A huge thank you to you for the incredible work and commitment to ensure all our travel insurance claims received the maximum possible return. This is on top of the work you put in to following up refunds from all the relevant parties, even before we claimed. We are honestly indebted to you. Grazie mille.

Hope you and your family continue to stay safe and healthy.